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SESSION A
8:30 AM - 9:45 AM
Sponsored by:
TA1 - Exploring Airlines Savings Methodologies
Presented by NBTA Aviation Committee
Track: Save Money
Moderator:
Bob Brindley, Vice President, Advito, BCD Travel
Presenters:
Doug Debaltzo, Senior Vice President and Supplier Manager, Bank of America
Pamela J. McTeer, CCTE, CPM, CTC, Strategic Sourcing Manager, Miller Coors
Michael Schmeltzer, Managing Director, Passenger Sales, US Airways
James Sisco, Director - Global Travel, Reed Elsevier
Is it Cost Avoidance? VLS? Demand? Fluff? Come to this session to learn about the various methodologies travel departments use to track and report airline savings. Gain valuable insight into selling your "savings value" internally!
TA2 - From Blocking and Tackling to Strategic Managing: Meeting Your CFOs Expectations
Presented by GLP Designation Team
Track: Prove It
Presenters:
Janice Crawford, GLP, Travel Manager, North America, AREVA
Kelly Henry-Luedtke, CCTE, GLP, Manager, Strategic Sourcing & Supply; BNSF Railway Company
Yasuo Sonoda, CCTE, GLP, Principal Consultant, Sonoda Travel Management Solutions
Learn the best strategies to communicate your value and the value of your travel program to your CFO and other C-Suite executives. Gain leading edge business acumen on performance management and communication techniques. Hear the guiding principles in upward communication, what is valuable to your CFO, key strategies common to successful travel professionals, and receive a Tool Kit 2.0 for today's business climate.
TA4 – Re-Engineering Your Strategic Meetings Management Program (SMMP)
Presented by NBTA Groups & Meetings Committee
Track: Make the Case
Facilitator:
Linda McNairy, Vice President, Business Development, Starcite
Presenters:
Lee Ann Adams Mikeman, Vice President, Conference Planning & Special Events, SAIC
Kristen Dierickx, CMP, National Director, Strategic Meetings Management, BCD Meetings & Incentives
Marybeth Roberts, CMP, Director, Global Meetings Management, Amgen
Roll up your sleeves and learn how today’s economic crises has created the opportunity for managers to elevate the importance of an SMMP. Exchange ideas with your peers and leave with a re-charged business case, strategies to manage perceptions and innovative contracting methods.
TA5 – Power Negotiations
Track: Buy Smart
Presenter:
Eileen Byrne-Halczyn, PhD, CPCM, APP, Contracts/Subcontracts Senior Manager, Computer Sciences Corporation
Looking to save money? Ratchet up your negotiation skills. A Senior Contracts Manager offers detailed advice on the elements of a successful negotiation, including preparation, sourcing, planning, analysis, team formation, research, fact finding, proposal, and counter proposals. Gain practical and proven techniques that will help you in any economy – and leave your next negotiation feeling good.
TA6 – Optimizing Card Programs
Track: Optimize
Presenters:
Janell Centers, Global Pcard Program Manager, Intuit
Laima Kardokas, Sr. Business Leader, Commercial Solutions, Visa Inc
This session will draw from recent global research jointly conducted by Visa Inc. and Deloitte Consulting identifying best practices and performance diagnostic tools for assessing and optimizing corporate card programs, including increasing utilization, benchmarking and integration with T&E expense systems.
TA8 – Small Meetings - Big Savings
Track: Ride the SMMP Tide
Moderator:
Brian McCabe, Executive Vice President, Worktopia Inc.
Presenters:
Lesley Brasesco, Senior Director, Technology Accounts, Hilton Hotels Worldwide
Alain Glehello, Senior Director; Supply Management, Sodexo
Jeremy Stubbs, Director Go-To-Market Strategy, GetThere
According to PhoCusWright research, two-thirds of all corporate meetings are for fewer than 50 attendees. Learn from industry experts how new web-based services are being used to bring greater efficiency to the “small’ meeting planning process and, at the same time, providing executives with true visibility on spending. See how some companies have reduced their offsite meeting spend by not so small amounts.
TA9 – Global Hotel Risk Management: Striking a Balance in Turbulent Times
Track: Go Global
Moderator:
Bruce McIndoe, President, iJET Intelligent Risk Systems
Presenters:
Jay Galindo, Regional Security Director, Carribean/Latin America Region, Marriott International Lodging
Scott Maxson, CPP, CFE, Director, Corp/Physical Security-Safety, Hewitt Associates
The 2008 attacks on two well-known, five-star hotels in Mumbai further increased global media attention on the issue of hotel risk assessment. As a result, travel managers are under growing pressure to answer a growing amount of questions. This panel session provides case studies in best practices from both hotel industry experts and corporate travel and security officers with real-world experience in protecting people in critical times.
TA10 – Financial Intelligence
Track: Survival Skills
Presenter:
Jim Bado, Senior Facilitator and Trainer, Business Literacy Institute
Finance is the language of business. You need to use the language to be taken seriously and to communicate effectively. This session reviews the basics of financial measurement—from reading an income statement, a balance sheet, and a cash flow statement to knowing the difference between profit and cash. Next, explore the art of finance and how applying numbers differently can lead to different conclusions.
TA11 – CSR, Sustainability & Travel: Doing More With Less
Presented by NBTA Corporate Social Responsibility Committee
Track: What's Next?
Presenters:
Mary Ellen George, General Manager, Advito
Robert Wade, CCTE, Travel Specialist, Wireless Advocates
Learn how to create a more profitable and innovative enterprise by adopting responsible and sustainable travel practices. Preview the updated NBTA CSR Toolkit, which will help you build an action plan to cost effectively “green” your travel program.
TA12 – Mid-Market (<$10 Million Air): Measuring Program Performance
Track: Mid-Market
Presenter:
Rock Blanco, President, Prime Numbers, LLC
How does your program rank against companies of a similar size, region or industry? Culling data from more than 17,000 companies, examine the averages in several key performance indicators such as advance booking compliance, online booking adoption and key city pair pricing. Distinguish the characteristics of top performing and poorly performing travel programs and learn how to mirror the top performers.
TA13 – Government Travel and Related Ethics & Appropriations: Know the Rules!
Presented by NBTA Government Travel Group
Track: GTG
Presenter:
Kelly Gillin, Senior Assistant General Counsel, General Services Administration
Review current regulations and policies related to the top 10 most frequent questions in this arena, including: premium class travel, use and retention of frequent traveler benefits, use of the Government travel charge card, and meals and refreshments at conferences. We'll wrap up this informative session with an opportunity for questions involving your travel-related issues.
TA14 – Bridging the Gap: Hotels & Their Corporate Customers
Track: Sell Smart
Presenter:
Meghan Gendelman, Facilitator and Speaker, Master Connection Associates
Gina Viña, Facilitator/Trainer, Master Connection Associates
Drawing from customized and up-to-the-minute data, learn how to have better relationships in a tough market. For the supply side: understand your customers’ needs and find new ways to communicate through technology while still selling your benefits. For buyers: learn how you can work more effectively with hotels and show the value of your business overall.
TA15 – China Evolving
Track: Go Global
Presenters:
Dean Fowles, CTE, Manager of Travel Services Greater China/Southeast Asia, McKinsey & Company
Barry Naughton, So Kwanlok Chair of Chinese International Affairs, Graduate School of International Relations and Pacific Studies, University of California, San Diego
As China comes to terms with its evolving global role and slowing economic growth, gradual shifts in its economic landscape affect the business travel industry. Learn the best ways to navigate its complex environment of impending airline consolidation and commission cuts, hotel oversupply in the wake of the Olympics, unique agency relationships and technology advances. Examine tested solutions to tackling supplier negotiations, ticketing challenges, hotel programs and payment solutions.
SESSION B
11:15 AM - 12:30 PM
Sponsored by:
TB1 – Getting Your Arms Around Ground Transportation
Track: Save Money
Presenters:
R. David Kilduff, Managing Director Ground Transportation, Solutions Group, Americas, Carlson Wagonlit Travel
Sanders Partee, President, Ridecharge
Ken Testani, Senior Vice President, Sales & Marketing, SuperShuttle International
Gregg Tuccillo, President & CEO, Ground Travel Technology Team
This session will highlight how technology advances in ground travel, including online booking, mobile phone integration, and electronic payments have brought visibility to this typically unmanaged spend category. Also learn what policy levers can be pulled to further capture savings.
TB2 – SMMP: Financial Metrics
Track: Prove It
Presenters:
Kimberly Meyer, MBA, Principal, Meetings Analytics
Peter Matthews, CMM, Principal, Meetings Analytics
Cindy Shumate, Executive Director of Travel & Meeting Services, Estee Lauder Companies Inc.
As meetings and events are increasingly under a microscope, there is a critical need for high-quality data and reporting. In addition to millions of dollars in savings, best-in-class meetings programs include measurement of demand generation, compliance, ROI and risk management. This session provides a roadmap and tools for developing and using data, metrics and reporting to drive and support the financial and operational goals of an SMMP.
TB3 – Going Global with Expense Management
Track: Follow The Money
Moderator:
Christopher Juneau, CTE, Senior Director of Segment Marketing, Concur
Presenter:
Andrea Williams, Travel Services Manager, Albemarle
Sharon Warmboe, Account Payables Manager, Gilead Sciences
Monica Stavoe, Vice President, American Express
Get the inside scoop from two companies that took their expense reporting process globally. Learn how they navigated the myriad of challenges around different statutory requirements and how best to handle VAT, per diems and cash advances. Enjoy candid assessments on what worked, what should have worked, what they got right and wrong and three key things to consider before taking your program globally.
TB4 – GREEN i$ GOLD Cafe - An Interactive Workshop
Presented by GLP Designation Team
Track: Make the Case
Moderator:
Costas Christ, Global Travel Editor, National Geographic Adventure and Chairman, World Travel and Tourism Council - Tourism for Tomorrow Awards
Presenters:
Susan Dawson, Commodity Leader Employee Services, Genworth - "Reporting Financial Impact"
Suzanne Neufang, Vice President of User Experience, Sabre - "Point of Sale Technology for Green Travel"
Paul Perry, Global Sourcing Director, Nokia - "Making Global Change Happen"
Brigitta Witt, Vice President, Environmental Affairs, Global Hyatt Corporation - "Greening your Hotel Program"
This exciting interactive workshop will focus on delivering now going Green can positively impact your company’s bottom line and deliver savings.
The workshop will be lead by leading international Green Travel expert Costas Christ, an award winning journalist and visionary who chairs the World Travel and Tourism Council panel which recognizes best practices in sustainable travel.
In this session Costas will introduce the topic and our four subject matter experts(SME) who will share best practices in leading change in their organizations that have positively impacted the environment and the balance sheet.
Rather than speak from the dais, the SMEs will lead separate group roundtable discussions in their topic areas.
Included with this seminar is a brief power point that summarizes our SME’s success stories and implementation steps, take-aways from our interactive discussion and Green Meeting ideas. Join this seminar and interact with the experts, share ideas and get answers based on success.
TB5 – Why Hotel Negotiations Must Differ In These Economic Times
Track: Buy Smart
Presenter:
Frederick L. Miller, CTC, Business Development, Vantage Strategy Consulting
Crisis begets opportunity. Learn the top seven ways to strategically approach your next hotel negotiation based on a deeper understanding of hotel revenue management. Key take-aways include: how to negotiate traveler productivity based on value not price, why fixed negotiated rates are not always good for the corporate account nor the hotels and how yielded availability can be better than LRA.
TB6 – Managing Airline Ancillary Fees: Moving Towards an Industry Solution?
Presented by NBTA Aviation Committee
Track: Optimize
Moderator:
Cyndi Hunter, CTE, Director-Global Accounts, Continental Airlines
Presenters:
Jay Brawley, Director of Customer Marketing, Airline Tariff Publishing Company;
Robert Buckman, Director, Airline Distribution Strategy, Amadeus North America;
Kelly Hart, Managing Director-Global Accounts, Continental Airlines;
Michael Premo, Vice-President - Marketing, Sales and Customer Care, Airlines Reporting Corporation;
Katina M. Tryforos, Manager, Airline Programs and Customer Service, Strategic Procurement Services, Deloitte Service LP
Unbundling offers more options - and more frustration. Learn what the industry is doing to develop solutions to provide more transparency to airline ancillary fees. Airline, GDS and ARC/IATA executives discuss what is in the ultimate vision for helping corporate travel managers track and reconcile these fees.
TB7 – Six Sigma
Track: Think Like a CPO
Presenters:
Debi Scholar, CTE, CMM, CMP, CTT, GLP, Advisory Director, PricewaterhouseCoopers
Steve Williamson, Director, Quality & Customer Experience, North America, Carlson Wagonlit Travel
Don’t get Six Sigma’d out of your job! Lean how Six Sigma is being used today in travel management and where opportunities lie. Learn from case study implementations about the results achieved through this rigorous process improvement technique.
TB8 – Sustainable Meetings & Events
Presented by NBTA CSR Committee
Track: Ride the SMMP Tide
Facilitators:
Jeff Cherry, Global Account Executive, Marriott Global Sales, Mariott International
Lydia Walsh, Innovation Manager, Global Advisory Services, American Express Global Advisory Services
Presenters:
Holly Bethay, Associate Director of Sales, USA Hosts Ltd.
Gina Broel, CMP, Senior Event Marketing Manager, Microsoft
Bob Estrin, Executive Producer, Green Globe Productions
Autumn Salamack, Senior Manager, Education and Outreach, Aveda Earth & Community Care
Learn how implementing sustainability practices into your meetings can help a corporation’s bottom line in the short- and long-term, build better brand loyalty internally and externally, and develop better relationships with vendors, communities, employees and customers. Hear from a panel of experts in meeting planning who have implemented best practices.
TB9 – Global SMMP Expansion - Is It Right for You?
Presented by NBTA Groups and Meetings Committee
Track: Go Global
Presenters:
Shaun Casey, Director, Meetings & Incentives, BCD, EMEA
Tracey Wilt, Manager, Global Travel & Meetings Management, Xerox Corporation
This session will provide the framework for the discovery phase of a global SMMP. Join us for an engaging panel and roundtable discussion on developing a strategy, including how to avoid global implementation pitfalls and assess geographic alignment with your core business.
TB10 – The CFO Agenda & Travel
Track: Survival Skills
Presenter:
James Lennon, Global Travel Leader, PricewaterhouseCoopers
Vic Pynn, Executive Vice President, Amadeus Americas
Hervé Sedky, Vice President & General Manager, Client Group & Corporate Meeting Solutions, American Express Business Travel
John Sorci, Vice President, Global Operations, Symantec Corporation
As fixed costs rise in line with the current economic crisis, the possibility of savings will always catch the CFO’s attention. Drawing on a study from Amadeus, examine CFOs' priorities for corporate travel management against a backdrop of technological advances in travel tools, economic uncertainty and environmental concerns. Understand the view from the top, and glean tips for integrating your travel management program effectively within corporations' new financial considerations.
TB11 – The Future of Technology & Social Media Trends
Track: What's Next?
Presenter:
Michael Fauscette, Group Vice President, Software Business Solutions, IDC
Gain new insights on the latest innovations in user-experience design and context aware technologies that will fundamentally change the way we work, communicate and travel. Put this knowledge to work as you develop your mobile strategy.
TB12 – Mid-Market (<$10 Million Air): Going Global
Track: Mid-Market
Moderator:
DeAnne Dale, Vice President Sales + Account Mgmt, Travelocity Business
Presenters:
Cindy Heston, Manager Strategic Sourcing-Travel, WellPoint, Inc.
Godfrey Millstone, Senior Manager Global Travel, Mylan
Rosanne Russo, CMP, Global Travel Manager, Reed Smith, LLP
Learn from case study examples of how to successfully navigate the challenges of taking your travel management program to a global “grand” scale - when your resources and volumes are not.
TB13 – Government Travel Managers – Your Road to Success
Presented by NBTA Government Travel Group
Track: GTG
Presenters:
Rick Freda, CCTE, Program Analyst, U.S. General Services Administration, Center for Travel Management
Karen VanBuskirk, CCTE, GLP, Contractor Support, U.S. General Services Administration, Center for Travel Management
Harriet Washburn, Manager, Global Travel Services, IBM
Understand your role in addressing travel policy, budgeting, supplier management, performance metrics, communication and safety and security. Learn five key strategies common with the most successful travel managers and help your senior management understand the value you bring to your agency.
TB14 – Understanding Global Customer Service in a Chaotic Environment
Track: Sell Smart
Presenters:
Alan Donald, Vice President, Global Customer Service , Egencia
Travel agents are the front line to your travelers. This session will educate travel buyers and suppliers on the right criteria to consider for their global customer service strategy. Ask the right questions, including what is your agency's agent engagement program? Is there consistent agent training worldwide? Does your strategy focus on quantity or quality? Walk away with a framework and action plan.
TB15 – Growing Supplier Support for CTD's
Track: CTD's
Moderator:
Ian Flint, Managing Director, Inform Logistics Limited
Presenters:
Marie Downey, CTE, Director, Global Accounts, Continental Airlines
John Healey, Transportation Officer, International Monetary Fund
Margaret E. Kelly, Business Development Manager, CTDs & DMOs, Airlines Reporting Corporation
Shelly Terry, Sr. Director, Corporate Market Strategy, Sabre Travel Network and GetThere
Michael Tribby, Account Manager - Client Development, Concur
Why are travel suppliers dedicating more resources to support ARC accredited Corporate Travel Departments (CTD's)? Learn how the buying power of CTD's is increasing and how to be a better partner. Leading suppliers and corporate travel managers share their visions and direction for this growing trend in the area of corporate travel management.
View Monday Education Sessions | View Wednesday Education Sessions
AIRLINE CEO PANEL
10:00 AM - 11:00 AM
Sponsored by:
Tuesday morning Airline CEO Panel, featuring:
Gary Kelly, CEO, Southwest Airlines
Larry Kellner, CEO, Continental Airlines
TUESDAY GENERAL SESSION
12:45 PM - 2:15 PM
Sponsored by:
Tuesday's Keynote Speaker -
Jay Leno