View Tuesday Education Sessions | View Wednesday Education Sessions
SESSION A
9:30 AM - 10:45 AM
Sponsored by:
MA1 – Employee Engagement & Compliance
Track: Save Money
Moderator:
Dave Pierzchala, Vice President, Travel & Tourism, Ipsos
Presenters:
Pamela Keenan Fritz, Senior Vice President, North America, Egencia
Raymond Williams, Meetings and Reimbursements Manager, Starbucks Coffee Company
Studies show that companies with high employee engagement scores have a passionate workforce committed to superior performance and profitability. Explore how your travel policy helps or hinders employee engagement and how you can boost travel program compliance for travelers and others not in your direct reporting line.
MA2 – Business Travel: Global Market Measures
Track: Prove It
Presenter:
Kenneth J. McGill, Former Executive Vice President, Client Services Group, IHS Global Insight
Paige Young, Director of Corporate Communications, Egencia
Did you know that the business travel industry is more than twice the size of the auto industry and roughly 1.5% of GDP? This session will feature key findings from an NBTA and IHS Global Insight research study in partnership with Egencia. Highlights include a profile of business travel's size, growth and impact on the global economy as well as a forecast for recovery.
MA3 – Expense Management 101 – Why Travel Managers Should Care
Track: Follow The Money
Moderator:
Simon Tam, Senior Vice President of Product and Technology, Egencia
Presenters:
W. Shane Guilliams, Vice President, Vendor Finance, U.S. Foodservice
K. David Holmes, Vice President, Global Sales, Universal Air Travel Plan, Inc.
Tracy Loper, Travel Manger, General Dynamics C4 Systems
Madia Sargent, Director, Corporate Travel & Meetings, U.S. Foodservice, Inc
Andrew Vaeth, President & CEO, ExpenseWire
If you prefer to leave expense management to the “folks in finance," this session is for you. Learn why and how you can customize a T&E solution to achieve greater compliance, control, and efficiency and ultimately drive better business outcomes.
MA4 – Private Aviation - How It Can Enhance Your Travel Program
Presented by NBTA Aviation Committee
Track: Make the Case
Moderator:
Lisa Piccione, Senior Vice President, Government Affairs, National Business Aviation Association
Presenter:
Brian Pope, Chief Operating Officer, Virgin Charter
Mike Nichols, Vice President, Operations, Education & Economics, National Business Aviation Association
Judy Mercel, CCTE, Travel Manager, Wilmorite Property Management, LLC
Cathy Picone, Travel Manager, Market America
Flying private still offers undisputed benefits - fewer delays, flexibility, access to multiple markets in a short amount of time, etc. But given the prevailing concerns about budgets and public/investor scrutiny, understanding the various options and financial implications of private air travel is paramount. Become an expert within your organization - instead of yielding to knee-jerk responses. Come hear about the various corporate private air service options available and the best way to secure this type of service for your company!
MA5 – Excellence in Meetings & Events Contracts
Track: Buy Smart
Presenter:
Kelly Everhart, JD, Managing Partner, Strategic Management Solutions LLC
Wasting time re-negotiating the same clauses in meeting contracts? In this fun and interactive discussion learn from a hospitality contract expert how to negotiate win/win clauses for buyers and suppliers and develop a well organized contract template.
MA6 – Optimizing Your Preferred Hotel Program
Presented by NBTA Hotel Committee
Track: Optimize
Moderator:
Kim Maschoff, MS, Director, Hotel Practice, TCG Consulting
Presenters:
Alisabeth Fox, Vice President, Sourcing Lead, Bank of America
Laurie Kazimer, Manager Travel Sourcing, Target
Kim McGlinn, US Travel Director of Operations, PriceWaterhouseCoopers
Justin Zucker, Manager Travel Services, Pearson
You’ve completed your preferred hotel program negotiations and selections – now what? Gain traveler and executive level buy-in through tested communication strategies. Continue to drive compliance and additional savings by establishing key metrics and reporting post-RFP.
MA7 – The CPO Approach to Strategic Internal Client Partnerships
Track: Think Like a CPO
Presenters:
Nick Ward, Vice Chairman, Exemplary Performance
Is your goal as a procurement organization to become the cheapest function? Not likely. It’s to become a world class function that delivers the highest level of effectiveness at the right cost. Learn how Strategic Business Partnering for Procurement Professionals helps supply chain organizations drive alignment and results. Begin a process that truly changes the nature of your relationships with internal partners to deliver maximum value to the enterprise.
MA8 – Strategic Meetings Management Programs (SMMP) 101
Presented by NBTA Groups & Meetings Committee
Track: Ride the SMMP Tide
Presenters:
Lynda Garvey, Business Development Manager, American Express Company
Tamara Gordon, Global Travel & Meetings Manager, UnitedHealth Group
Drawing from the Strategic Meetings Management Program (SMMP) framework developed by NBTA, learn how to build the right business case for your environment, identify quick wins, risks and how to implement step-by-step.
MA9 – Insight into Global Consolidation Intricacies
Track: Go Global
Moderator:
Juan Perez, Vice President Global Client Management, BCD Travel
Presenter:
William (Bill) Lasky, CPM, Global Travel Manager – Worldwide Purchasing, Kodak
Duane Futch, Vice President, Travel Procurement Strategy, GetThere
Travel managers will explore the many questions and issues that need to be asked when going global, including: why consolidate, who are the stakeholders, the importance of the business case, country service requirements, data consolidation, and privacy and protection. Learn how one company saved $500,000 annually by increasing online reservations, used preferred suppliers to save $500,000 annually and reduced its non-refundable ticket bank from $1.4 million to $400,000.
MA10 – Managing Your Emotional Energy
Track: Survival Skills
Presenter:
Dr. Stephen Barth, Professor of Hospitality Law and Leadership, University of Houston
According to workplace research, 80% of your success is dependent upon your emotional competencies..., flexibility, empathic listening, the ability to build a consensus, etc; but too often our negative emotional energy gets in the way. Learn how to manage, direct and manifest positive emotional responses enhancing personal and professional outcomes.
MA11 – Harness the Power of the Millennial Generation
Presented by GLP Designation Team
Track: What's Next?
Moderator:
Martin Stoll, GLP, CEO, GoSeeTell Network
Presenters:
April Bridgeman, Senior Vice President, BCD Travel
John Gabos, President, Iceberg Wireless
Sara Kling, Millennial
Dorian Stonie, Manager of Global Travel and Meetings, Salesforce.com
Exclusive research conducted for NBTA will help you interpret this generation’s different values, use of technology and buying habits and illustrate how it will affect your travel management program. Session attendees can join the discussion using Twitter #NBTA09. Not using Twitter? You should be - your Millennial’s are!
MA12 – Mid-Market (<$10 Million Air): Your TMC Relationship
Track: Mid-Market
Moderator:
Tom Wilkinson, CTE, President, TRW Travel Consulting LLC
Presenter:
Ellen Moens, CTE, Travel Analyst and Procurement, CARE
Patricia Pae, Senior Manager, Manager, Business Development, American Express Business Travel
Rene Wilkins, CTE, MBA, Global Category Manager/Travel, Catalent Pharma Solutions
Gain valuable insights on how to overcome the specific challenges faced by “mid-market” accounts including how to optimize your TMC service configuration and obtain the account management, reporting and analysis you really need.
MA13 – The Travel Policy Process in the Federal Government
Presented by NBTA Government Travel Group
Track: GTG
Presenter:
Craig Flynn, Director, Governmentwide Travel Policy, General Services Administration
Learn how GSA formulates and establishes travel policy and the differences between Federal and Agency level options. Walk away with a greater understanding of the rationale behind various measures that will help support your communications with travelers.
MA14 – Dodging the Commodity Bullet: Strategic Account Management
Track: Sell Smart
Presenter:
LaVon Koerner, President and Chief Revenue Officer, Revenue Storm
While the advent of the transaction fee brought greater transparency to costs throughout the travel supply chain – what were the hidden costs to relationships? Has this process created more distrust, hindered creativity and long-term commitment and generated additional supervision costs? Join this provocative discussion about the evolution of the travel business and how its suppliers can create the value their customers crave.
MA15 – Brazil - Beyond the Basics
Track: Go Global
Moderator:
Patricia Thomas, Vice President, Brazilian Business Travel Association (ABGEV)
Presenters:
Fabio Mader, Manager, Business Development, GOL
Elizabeth Gonzalez, Corporate Segment Marketing Manager for Latin America, Sabre Travel Network
Soely Oliveira, Supplier Relations Manager, Alatur Viagens e Turismo
Carlos Eduardo dos Santos, C&G Procurement Manager, Brazil & Latin America, GlaxoSmithKline
Regional experts offer current perspectives on major industry developments and their implications for travel management in Latin America’s largest economy such as ANAC’s (Agencia Nacional de Aviação Civil) new rules on international air rates, recent changes in hotel settlement, the evolving distribution scheme, and keys to success.
SESSION B
11:00 AM – 12:15 PM
Sponsored by:
MB1 – Search Sense: Optimizing Your Corporate Travel Search & Communications Process
Track: Save Money
Presenter:
Bryan Holmes, Manager, Corporate Services, Broadcom Corporation
Join Bryan Holmes, Broadcom’s global travel manager as he demonstrates a new process for searching and communicating airfare options which will promote trust in the travel program, report savings opportunities in real time beyond standard reporting codes and appropriately leverage web and third party fares. This innovative approach netted over $1 million in savings in its first year.
MB2 – The ROI of Business Travel and Travel Management
Track: Prove It
Presenters:
Christa Degnan Manning, Director, Research & Media, Global Advisory Services, American Express Business Travel
Kenneth J. McGill, Former Executive Vice President, Client Services Group, IHS Global Insight
This session focuses on defining key financial measures for the value of travel & meetings and their contribution to overall corporate profitability. Key findings from a landmark study conducted by NBTA in partnership with American Express will also quantify managed travel’s ability to generate cost savings and productivity gains.
MB3 – Detecting Fraud
Track: Keep Your Eye on the Money
Moderator:
Christopher Juneau, CTE, Senior Director of Segment Marketing, Concur
Presenters:
Craig Fearon, Senior Product Director - CyberShift Expense, CyberShift, Inc.
Jesal Meswani, Vice President, Global Product Management, MasterCard Worldwide
With the economy in the ditch and public sensitivity to corporate excess still prevalent, detecting fraud in your expense management process is more important than ever. Learn the top 10 most common types of expense report fraud and how to put the right policies, processes and tools in place to mitigate losses. Does it really help to have managerial review over every report? Find out.
MB4 – The Case for Virtual Meetings
Track: Make the Case
Moderator:
Kelly Everhart, JD, Managing Partner, Strategic Management Solutions LLC
Presenters:
Brian Hace, Vice President, Client Services, Carlson Wagonlit Travel North America
Angelia Herrin, Research Editor and Executive Director Business Development, Harvard Business Review Group
Simon Talling-Smith, Executive Vice President Americas, British Airways
Tracey Wilt, Manager, Global Travel & Meetings Management, Xerox Corporation
When can/can’t virtual meetings adequately substitute for face to face? How will the economy impact this definition now and after recovery? Get a research-based view on the effectiveness of various meeting formats. Then, develop a virtual meetings strategy that knowingly follows the first principle of demand management: do no harm to the business!
MB5 – Announcing the NBTA Model RFP for Online Booking Tools
Presented by NBTA Technology Committee
Track: Buy Smart
Moderators:
Alan Minton, Vice President of Marketing and Customer Solutions, Cornerstone Information System
Tom Wilkinson, CTE, President, TRW Travel Consulting LLC
The NBTA Model RFP for online booking tools (OBT) will assist corporations with sourcing OBTs for domestic and global needs. Learn how to customize the RFP modules and come away with an understanding of the entire sourcing process, including questions to ask before you begin.
MB6 – Optimizing Program Value through Guaranteed Performance
Buyers Only
Track: Optimize
Moderator:
Mark Walton; Principal, Consulting Strategies, LLC
Learn how to obtain contractual commitments from your TMC to strategically partner with your company. Examine how savings guarantees and service level agreements change the dynamics of your relationship—from a focus on service delivery to savings delivery. And, know what to present to senior management in a way that proves your program’s value.
MB7 – The Fundamentals of Buying and Managing Consultants
Track: Think Like a CPO
Presenters:
Nick Ward, Vice Chairman, Exemplary Performance
Buying consultancy and professional services is very much like any other purchase – but with one big difference. Consultants are selling professional advice which can be difficult to quantify and evaluate. Learn how to identify and justify the need for consultancy services, anticipate costs and how to assess deliverables.
MB8 – The Violations Epidemic: Privacy and Security Breaches in Meetings and Events
Track: Ride the SMMP Tide
Moderator:
Debi Scholar, CTE, CMM, CMP, CTT, GLP, Advisory Director, PricewaterhouseCoopers
Presenters:
Dennis Fisher, Editor and Security Evangelist, Kaspersky Lab and Threatpost.com
Lisa Palmeri, Consultant, Strategic Meeting Management
David Quattrone, Chief Technology Officer, CVENT
Amy Zellmer, CMP, Director of Account Operations, Meetings & Incentives
Personally identifiable information (PII) and data security are misunderstood and violated daily by almost all businesses and suppliers in meetings and events. Failure to secure information, files, passwords, and other data properly when using technologies such as email, meeting management solutions, global distribution systems, network drives and mobile devices is rampant. Learn how to identify violations and enforce new policies.
MB9 – The Potential of Rail
Track: Go Global
Moderator:
Ian Flint, Managing Director, Inform Logistics Limited
Presenters:
Karen Johnson, Airline Partnerships Manager, International Sales, Eurostar Group Ltd.
Jean Heger, Vice President, Business Development, Rail Europe, Inc.
Craig White, Senior Director, Travel Industry Sales, Amtrak
Intercity rail travel promises to reduce transportation gridlock, decrease emissions and increase productivity. The U.S. has rail corridors in the Northeast, Midwest and on the West Coast. Other parts of the industrialized world are investing heavily in high speed train systems. What's on the horizon for rail as a viable corporate travel option both in the U.S. and abroad?
MB10 – How to Lead and Motivate Through Storytelling
Track: Survival Skills
Presenter:
Kathy Bearden, K Bearden & Associates, Inc.
Good storytelling is a tool that many leaders use to build bridges and motivate action especially in times of uncertainty and change. Stories bring everyday facts and figures to life! So what’s your story? Join this interactive session and learn the dynamics of good storytelling in business and easy ways for you to craft and share your story to accomplish goals, grow support, and bring information to life!
MB11 – Sustainable Business Innovation in Travel
Presented by NBTA CSR Committee
Track: What's Next?
Moderator:
Leilani Latimer, Director, Sustainability Initiatives, Sabre-Holdings
Presenters:
Laura Chmielewski, Department of Cultural Affairs, Chicago Convention and Visitors Bureau
David Hsieh, Vice President, CMO Enterprise & Midmarket Emerging Technologies, Cisco
Jeffrey Fegan, CEO, DFW Airport
Rob Pollack, Vice President of Brand & Market Positioning, Boeing
Learn how environmental sustainability helps travel-related businesses achieve product and service innovation. Leading firms in four categories (airport, city, aircraft, and technology) are challenging the status quo and stereotypes about environmental sustainability being more costly for business (and are, in fact, driving huge cost savings). Gain great examples of things you can do to change your travelers' behavior and make a difference.
MB12 – Mid-Market (<$10 Million Air): Customizing an SMMP for Smaller Spend
Presented by NBTA Groups & Meetings Committee
Buyers & 3rd Party Meetings Management Only
Track: Mid-Market
Facilitator:
Tony Wagner, Vice President, Meetings, Carlson Wagonlit Travel
Companies with less than $10 million in meeting spend may not need all seven SMMP components. This session will help you customize a solution to address the specific nuances of a mid-market program and help you effectively impact your bottom line expenditures in this category.
MB13 – Friend or Foe? – The Obama Administration & Travel
Presented by NBTA Government Relations
Track: GTG
Moderator:
Stewart Verdery, Partner Founder, Monument Policy Group
Presenters:
Nancy D. LoBue, Deputy Assistant Administrator, Aviation Policy, Planning and Environment, Federal Aviation Administration
Kathy Kraninger, Deputy Assistant Secretary, U.S. Department of Homeland Security
The NBTA Government Relations team will assess the Obama Administration and the 111th Congress and compare their actions to NBTA’s legislative agenda, including the latest on the regulation of travel and meetings of companies receiving Federal assistance, FAA Reauthorization Global Entry, US-VISIT Exit, airline ticket taxes, 2010 budget, environment issues and Secure Flight. Come away with ideas on how you can engage your elected officials.
MB14 – The Open Source Debate
Track: Sell Smart
Presenter:
Jim Davidson, President & CEO, Farelogix
Open Source software has the potential to drive game-changing innovation in travel distribution and deliver control over the way travel suppliers sell products, market to customers, and manage operations. Come away with an understanding of how an Open Source software model can be applied to the travel industry and whether or not it is the best way to drive innovation.
MB15 – Becoming a CTD
Presented by CDTA Board Members
Track: CTDs
Presenters:
Teresa Asbery, Senior Manager, Travel Administration, Wal-Mart Stores
Belinda Borden, CCTE, Manager, Travel Services, UC Travel Services
Angela Francisco, Global Director, Travel, Meetings, Events, Constellation Brands, Inc.
Kathy Hall- Zientek, Manager, CCTE, Travel Services, Moog Inc.
Board members from the Corporate Travel Department Association (CTDA) will share a clear definition of what an accredited Corporate Travel Department (CTD) is, how to apply, current best practices, the benefits and pitfalls, and the value in being a CTD.
View Tuesday Education Sessions | View Wednesday Education Sessions