Saturday, August 22 – 9:00AM – 4:30PM
Session A – Persuasive Communication and Negotiation Skills
Presenter:
Jeffrey Hansler, Oxford Company
Register by Paper Form | Register Online
Location: Room 28A
Relationships affect persuasive communication either positively or negatively. This session will help you explore the actions you can take to communicate effectively, prepare yourself for success, and continually improve your persuasion skills.
Learning Objectives:
- Apply persuasion, influence, negotiation and sales skills to your products and services
- Keys to long-term relationships
- Linking skills to your communication process
Session B – Power Presentations – Step up and Present
Presenter:
Kathy Bearden, K. Bearden & Associates
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Location: Room 28B
Learn to develop a presentation that meets audience needs and use your strengths and unique style to enhance your presentation.
Learning Objectives:
- Gain more acceptance and support for your ideas
- Grow your credibility
- Become more comfortable when presenting
Sunday, August 23 – 8:30AM – 4:00PM
Session A – Managing Your Emotional Energy/Conflict Resolution Skills
Presenter:
Dr. Stephen Barth, University of Houston
Register by Paper Form | Register Online
Location: Room 28A
Managing your emotional energy is a discipline that discovers and builds upon your fundamental foundation to creative positive Stabilizing Pro-actionsTM. You will personal and professional insight to enhance your ability to solve conflicts with others and enable you to mediate third party disputes with more effective outcomes.
Learning Objectives:
- Recognize conflict and identify potential solutions
- Resolve disputes you are involved in and disputes between others
- Handle difficult internal and external issues more effectively
Session B – Meeting Architecture Process
CCTE/SMMC Elective
Presenter:
Maarten Vanneste, CMM
Register by Paper Form | Register Online
Location: Room 28B
This course focuses on the basics, the main techniques and a series of process documents and the language to work with meeting owners.
Learning Objectives:
- Expand your language to create valuable and credible conversations with meeting owners
- Understand and be able to use the MAPTM tools and techniques to help meeting owners to develop their meetings based on objectives
- Expand your toolbox and understand how to use resources for more tools and knowledge for further development
Session C – Travel Procurement 411
Presenter:
Scott Gillespie, Principal, KSG Holdings
Register by Paper Form | Register Online
Location: Room 28C
Sponsored by:
This session covers the spectrum of key success factors for the procurement of airline, hotel, agency and rental car services and is designed for anyone involved in sourcing the core elements of a managed travel program. It covers fundamentals as well as advanced analytical techniques geared to the more sophisticated buyer and will be of interest to suppliers as well! Topics include:
- Travel Policies - the foundation for corporate negotiations
- Relationships and Reputations – still relevant in a price-based world?
- Airline Sourcing - best practices in data, RFPs, analysis, and negotiations
- Hotel Sourcing - traditional and cluster-based negotiations
- Travel Agency Sourcing - evaluating what's really important
- Rental Car Sourcing - getting the cost model right
- After the Deal is Done - measuring compliance and tracking savings